Shipping Process

Order Confirmation and Processing

Receive Order: Once an order comes in through your e-commerce system, we confirm it's been received.

Verify Details: We double-check everything—product specs, shipping address, and payment info to make sure it's all correct.

Packaging Preparation

Choose Packaging: We use materials that keep your ceramics safe, like: Reusable Paper Wrap, for wrapping and protecting each item, Foam Inserts, to cushion and fill empty spaces, Sturdy Boxes, to securely hold everything.

Wrap It Up: Each ceramic piece is carefully wrapped, with extra layers for the more fragile ones.

Boxing and Labeling

Boxing: The wrapped ceramics are placed snugly in a sturdy shipping box, with foam inserts to prevent movement.

Labeling: We attach clear, accurate shipping labels, including: Your address and the recipient’s address. Handling instructions if the contents are fragile.

Quality Check

Final Inspection: Before sealing the box, we check that everything is packed properly.

Seal the Box: We use strong packing tape to ensure your package is secure.

Shipping and Documentation

Select Carrier: We pick a reliable carrier based on the delivery time and cost.

Generate Label: The shipping label is printed and securely attached to your package.

Additional Documents: For international orders, we’ll also handle any customs forms.

Dispatch

Drop Off or Pickup: Your package is either dropped off or picked up by the carrier.

Track Your Order: We monitor your shipment and send you tracking info so you can follow its journey.

Customer Notification

Shipping Confirmation: You’ll receive an email or text with all the shipping and tracking details to keep you updated.

Follow-Up

  • Delivery Check: After the estimated delivery, we’ll follow up to make sure everything arrived safely.
  • Resolve Issues: If anything went wrong, like a delay or damage, we’ll take care of it promptly.

By following these steps, we ensure that your ceramics are delivered safely, reflecting the care and quality of our brand.