FAQ
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You might find your answers here.
Product Offerings
What types of ceramic products do you offer?
We offer a wide range of ceramic products, including dinnerware sets, serving platters, bowls, mugs, vases, decorative pots, and planters. Our collection caters to personal use, retail, or hospitality purposes.
Are your ceramic products customizable?
Our ceramics are made from high-quality porcelain, stoneware, and earthenware, offering durability, heat retention, and aesthetic appeal.
What materials are used in your ceramic products?
Our ceramics are made from high-quality porcelain, stoneware, and earthenware, offering durability, heat retention, and aesthetic appeal.
Do you offer eco-friendly or sustainable ceramic options?
Yes, we are committed to sustainability and offer eco-friendly products where possible.
Do you have a catalog or brochure available?
Yes, we offer both digital and printed catalogs. Please contact us to request one.
Are your ceramic products suitable for outdoor use?
Some ceramic products are designed for outdoor use. Please check the product label for outdoor suitability and follow care guidelines to prevent damage.
Product Care & Maintenance
Are your ceramic products microwave and dishwasher-safe?
Many of our products are microwave and dishwasher-safe. Please refer to the specific product details for proper care instructions.
How should I care for and maintain my ceramic products?
Cleaning: Use mild detergent and a soft sponge. Avoid abrasive cleaners.
Storage: Store in a dry place, avoiding stacking heavy items.
Avoid: Extreme temperature changes to prevent thermal shock or damage.
Are your ceramics lead-free and food safe?
Yes, all our products are lead-free and meet food safety standards, ensuring they are safe for everyday use, including food and beverage consumption.
Customer Support & Returns
What should I do if I receive damaged or incorrect items?
Contact our customer support immediately. Please provide a video showing the condition of the product upon delivery to process refunds or exchanges.Click hereto learn more about the process.
Can I return or exchange ceramic products?
If your item arrives damaged, we’re happy to assist with a return or refund. Please provide a video showing the condition of the product upon delivery to process refunds or exchanges. Click hereto learn more about the process.
How can I get in touch with your customer support team?
You can reach us via phone, email, or through our website’s contact form. We are here to assist with inquiries, product recommendations, or orders.
Bulk Orders & Customization
How can I place a bulk order?
You can contact ushere. Our team will guide you through product selection, customization, pricing, and shipping.
What is the minimum order quantity for bulk purchases?
The minimum order quantity depends on the product and customization. Contact our customer support for specific details.
How long does it take to fulfill a bulk order?
Order fulfillment time depends on the product, quantity, and customization. Typically, bulk orders take several weeks. We will provide an estimated timeline during the order process.
Can I see samples before placing a bulk order?
Yes, samples are available upon request. Contact us to arrange for them and discuss any specific requirements.
What is your process for handling custom designs or logos?
For custom designs or logos, provide detailed artwork and specifications. Our team will work closely with you, and a proof will be provided before finalizing the order.
Can I get a discount for large orders or frequent purchases?
We offer competitive pricing and may provide discounts for large or repeat orders.
How long does it take to fulfill a bulk order?
The timeline depends on the product, quantity, and customization. Generally, bulk orders take several weeks. We will provide an estimated timeline during the order process.
What are your payment terms for bulk orders?
Payment terms vary depending on the size and nature of the order. Typically, a deposit is required for bulk orders, with the balance due before shipping. Full payment details will be provided during the order process.
How is shipping handled for bulk orders?
We offer various shipping options to accommodate your needs. Shipping costs and methods will be discussed during the order process. Expedited shipping is available for urgent orders.